ERP Support and Maintenance

Support & Maintenance

Our ERP practice has evolved over the years and has a proven track record. Our expertise span across the entire ERP life cycle from consulting, global implementation and rollouts to technical upgrades, migrations and application support and maintenance.

Backed with strong industry exposure, we have created a strong track record in providing ERP services across wide range of industries such as Financial Services, Retail, Transportation and Logistics, Health Care, Manufacturing, Professional services and many others. An engagement with us for your ERP support and maintenance needs will enable you to innovate business processes faster, optimise IT operations and accelerate SAP implementations.

We adopt a proactive approach in working with our clients and understanding their needs and part of this assigning them with a dedicated support engineer, who is the point of contact and invests time into understanding customer requirements and the environment. The dedicated member of our staff will touch base with you on a regular basis during the course of our work and once it’s completed to see if our input is working well for you. If this is not the case, we take the necessary steps and make the changes required.

Our ERP support and maintenance clients benefit from:

Experienced ERP Support Staff
Proactive Service Management
Deep Understanding of Your Environment
Customization Support
Dedicated Support Engineer
Interactive Troubleshooting and Issue Resolution
Immediate Response Time
Regulatory Updates
24x7x365 Coverage

Our work in the support and maintenance practice revolves around:

Planning to execute Technical Upgrades
Adding on to implementations (SAP)
Improving organisation performance reporting
Providing a mobility roadmap/solution on SAP
SAP Testing Automation
SAP Infrastructure Virtualisation
Providing HANA services

We make use of tools such as SAP Solution Manager to reducethe cost of support delivery by proactively monitoring and managing the SAP landscape across the entire support process. Our support and maintenance work focuses on helping cut costs and enhance productivity as partnering with us means that you no longer need to maintain as large, highly skilled and as dedicated a support team, in house, to cater for varying workloads and different functional areas and ERP products.